3CX Call Centre Features

3CX Call Centre Features

With a 3CX Pro license, you can use all the 3CX Call Centre Features.

See a webinar recording at the bottom of this Article.

Advanced Contact Centre Reporting
  1. Integrated Wallboard for real-time monitoring of inbound calls to Call Queues
  2. Detailed reports of longest wait time and abandoned calls
  3. SLA and Callback Statistics
  4. Call Back option for customers not willing to wait


Advanced Queue Strategies and Real-Time Statistics
  1. Log agents in and out of queues
  2. Hunt by Threes – Random & Prioritised
  3. Call Back – callers can hang up and keep their position
  4. Round Robin


Superior Call Centre Features Included
  1. Listen in allows you to listen to a call without the caller or agent knowing
  2. Train new agents during a live call with the whisper function
  3. Agents making a mess of a call? Use Barge in to take over
  4. Live chat & talk with your website visitors



Webinar recording from 3CX, April 2020:



Ask us if you have a 3CX Pro license if you're not sure, and we can help you get things set up.

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