3CX Call Recording Control - per Extension Restrictions

3CX Call Recording Control - per Extension Restrictions

Call Recording is a feature in 3CX Pro and Enterprise licenses. Both allow setting call recording options per extension.

However, whilst Pro systems allows users to toggle call recording during a conversation, it does not allow the 3CX administrator to enable/disable toggling per user.

3CX Enterprise allows user restrictions for toggling of call recording during a conversation.

E.g. you may want your Finance department to be able to toggle call recording, but then restrict your Sales department from doing so. 

Screenshot from the 3CX Management Console for administrators:



Ask us if to check which 3CX license you have if you're not sure, and we can help you get things set up as per your business requirements.

    • Related Articles

    • 3CX Call Centre Features

      With a 3CX Pro license, you can use all the 3CX Call Centre Features. See a webinar recording at the bottom of this Article. Advanced Contact Centre Reporting Integrated Wallboard for real-time monitoring of inbound calls to Call Queues Detailed ...

    • 3CX Web Client Chrome Browser Extension - disable popups

      Disabling popups from the 3CX Chrome Browser Extension when a call comes in can be done in the Chrome Extension options (not in 3CX directly). In Chrome, right-click the Browser Extension icon and select 'Options': Then, deselect 'Allow call pop-up ...

    • 3CX Web Client Transfer Call

      You can transfer calls and browse your 3CX contacts when using the Webclient. Simply click the current call under your name: Upon selecting 'Transfer ...' you will then be asked who to transfer the call to: Search and select to complete the transfer.

    • 3CX Web Client Call Forwarding to your Mobile

      You can forward calls to a user's mobile phone, but we'd only recommend doing this when you have to e.g. there's a bad internet connection and the 3CX Mobile App struggles to connect. You can do this call forwarding using the 3CX Web Client. Firstly, ...

    • 3CX Web Client Chrome Browser Extension

      Here's a quick video from 3CX giving an overview of the Web Client Chrome Browser Extension: Please get is touch should you have any issues.