With 3CX you can integrate your CRM, ERP and Accounting System with your PBX and be able to launch calls with a single click. Inbound calls are automatically linked to the customer record which pops-up on the screen and all calls are logged in the CRM package.
Additionally, with this omnichannel contact centre solution, your agents can easily keep track of customer interactions from any channel, ensuring that records are always up to date for real-time access to contact details and information.
3CX 'out of the box' integrations:
Ask us if you have a 3CX Pro license if you're not sure, and we can help you get things set up.